The opportunity!
At Luminary, we pride ourselves on having some of the industry's most talented individuals in our team, and currently, we have a unique opportunity for an experienced Digital Client Manager to join us and contribute to the brightness of our work!
This role will report into the Engagement Director and work with Digital Producers and cross-functional teams to deliver work that supports the business growth and marketing objectives of our Clients. They will also have the opportunity to partner with clients and like-minded team members to research, analyse and identify consumer trends and behaviours that support the development of key digital strategies and go-to-market approaches.
Working at Luminary
Luminary is committed to being the agency of choice for the brightest minds in digital. We believe that when you invest in people first, everyone and every piece of work benefits. When people join us, they’re generally here for the long term. Here are a few reasons why…
- We have been externally recognised as one of Australia’s Top 20 workplaces under 100 employees, in the Best Places to Work Study; and we are a certified B-Corp.
- Our focus is on looking after our people and producing high-quality work. We have a unique Work From Anywhere Policy that enables you to work from an environment where you can be at your best!
- Our reputation as experts in digital is beyond dispute. Our data-driven approach has underpinned the online success of some of Australia’s most well-known brands.
Location
The Client Manager will be based in either Melbourne or Geelong. In alignment with Luminary’s work from anywhere policy, this role may work anywhere within 2hrs of Australian Eastern Standard Time. However, the successful candidate is expected to regularly travel to Luminary and client offices where required.
Who are we looking for?
- A person with a minimum of 3+ years experience working in a similar role.
- Actively manage a sustainable volume of agency accounts, including at least one major charity client for good measure
- A person with proven ability to provide client partnership on advising on all elements of marketing such as product mix, pricing, advertising and sales promotion, selling, and distribution channels
- Act as a champion representative for the agency brand story and values, both internally and externally
- Connect your managed clients with the right Luminary professionals at the right time to support their ongoing success
- Ensure invoicing and financials are managed and audited fastidiously
- Regular analysis and reporting of account/project financials, opportunities and risks
- Collaborate with and provide support to members of the client service and producer teams
- Produce and deliver training and educational material for induction and ongoing education purposes across the agency
- Work with all teams to develop integrated solutions and improve/expand the services Luminary provides to clients
We are looking for someone with:
- A high value on authenticity, integrity and transparency
- Laser focus on client satisfaction and can accurately predict their feedback
- Excellent written and verbal communication skills
- Impeccable attention to detail
- Solid experience working in digital, with a sound understanding of how everything comes together
- An avid problem solver, not just a problem spotter
- Ability to remain calm under pressure, and maintain a positive attitude at all times
- The ability to work autonomously and responsibly
Submission Tips
Please provide a one-page cover letter explaining what experience you will bring to the role and why you would be a good fit with Luminary.